FAQs

Q: Do you offer soft play or what services do you provide?

We are a design-and-build studio offering turn-key play solutions. We design, build, deliver, and install complete play environments focused on active play and child development.

Q: What are your helpline hours?

Monday-Friday

10:00-11:00 am

2:00-3:00 pm

Q: Do I need book a consultation or site visit if I want to buy from your indoor collection?

You have to book our Classic consultation and that will include a site visit as well as the 2D layout.

Q: Minimum space required for an outdoor unit?

Our smallest unit is the Mini Hut7 - it measures 13x12 ft and requires a total space of 17x17ft (clearance space included). You can view all measurements by scrolling over the images under each model name.   

Q: What do you recommend for a 1.5-year-old?

Our structures are best suited for ages 2.5 and above. Younger children can use lower-level features under supervision. Options include sand benches, play kitchens, busy walls, and sensory play elements.

Q: Ordering process of outdoor unit?

You can directly book a site visit (under services tab) and an expert measurement team will be scheduled for you. Once reviewed, a consultant will recommend which set is best suitable for you space, 

Q: Ordering process of indoor units?

Book a consultation through the services tab depending on your needs.

Q: Do you sell indoor playroom elements separately?

The fort and active play combination is all available on the website as a part of the indoor collection.

Other exclusive features you see on our Instagram are not for individual sale, and are only sold as a part of our full playroom design packages accessed by booking the Bespoke Consultation.

Q: Do you provide maintenance services?

We offer maintenance support for the first 6 months only. After that, any local carpenter or wood polisher can assist with upkeep. Spare parts (like rock holders, swings, etc.) are available at an additional cost.

Q: What are the technical specifications of this unit?

Our materials and construction methods are part of our in-house designs, refined through years of experience. Each unit is pre-optimised for safety, durability, and active play.

 

Q: Do you offer any discounts?

We do not offer discounts. Our pricing reflects the quality of materials, design expertise, and strict safety standards we maintain.